FAQs for Meelan App
1. Is the app completely free to use?
Yes, Meelan app is available completely free for all users with no subscription or premium charges. Revenue is generated solely through advertisements shown in the app.
2. Why are there ads on the app?
Meelan uses Google AdMob for ads to cover ongoing costs (such as server maintenance and development) so every user can access high-quality matchmaking services without paying anything.
3. How does messaging work in Meelan?
Users can securely send messages to matches within the app for free using meelan Gold Coins. All conversations are protected by privacy measures to ensure a safe communication experience.
4. What is video verification and why is it important?
Video verification is a process where users confirm their identity through a short video submission. This helps prevent fake profiles and builds trust among members, making our platform safer.
5. How does Meelan protect user privacy and data?
Meelan utilizes strict privacy controls, encrypted channels, and verification checks to safeguard your information. Users control what profile details to share and can report or block suspicious activity.
6. Can I block or report other users?
Yes, you can always block or report any member violating the app’s guidelines or behaving suspiciously, and our team will take appropriate action.
7. Are there any hidden charges or paid features?
No, all essential features—including messaging and sending requests—are completely free. Optional ads help keep the service accessible for everyone, via Meelan Gold Coin.
8. How do I know profiles are genuine?
Meelan uses video verification and manual review to minimize fake profiles and maximize safety so you can search with confidence, Only verified users are able to send request to connect.
9. How do I create my profile on Meelan?
You can create a profile by providing basic information such as name, age, community, education, and preferences. You can also upload photos, gallery photos and verified videos to enhance your profile authenticity and appeal.
10. What types of advertisements will I see in the app?
The ads displayed are relevant and non-intrusive, powered by Google AdMob. They help us keep the app free without disturbing your user experience.
11. How often will I see ads?
Ads are shown at sensible intervals to support the free service without overwhelming the user. You will mostly see native ads , Rewarded ads and occasional interstitial ads during natural breaks.
12. How is video verification conducted?
You will be guided through a simple process to record a short video saying the 4 digit code with a ON screen code which is generated that demonstrates your identity. This step is quick and ensures trustworthy profiles on the platform.
13. Can I use the app offline?
No, Meelan requires an active internet connection for messaging, profile updates, verification, and ad delivery.
14. What if I forget my password?
You are not required to have a password or login id, as meelan app has Gmail login , and every user can log in via valid Gmail ID only.
15. How quickly can I start messaging after signup?
Once your profile is created and verified, you can start messaging immediately to find your potential match.
16. Is my personal information shared with third parties?
No, Meelan strictly adheres to privacy policies and does not share your personal data with any third parties without your consent.
17. Can I delete my account if I want to leave?
Yes, you can delete your account anytime from the settings menu, by contacting our developer with a request and your data will be permanently removed from our servers.
18. What should I do if I encounter fake profiles or scams?
Please report any suspicious profiles or activities immediately using the ‘Report’ feature, and our team will investigate and take prompt action.
19. How do I update or edit my profile information?
You can edit your profile anytime by going to your account settings and updating details like photos, personal info, preferences, and more. But some information are locked and cannot change due to or meelan app policy.
20. Are there age restrictions to join Meelan?
Yes, users must be at least 18 years old to create an account and use the app’s services, as per legal requirements.
21. Is video verification and ID card verification mandatory for all users?
While not mandatory for creating a profile, video verification and ID card verification is strongly recommended to increase trust , send a connect request and boost profile visibility among potential matches.
22. How do I know if someone has read my message?
The app shows read receipts for messages once the receiver views them, helping you track your conversations.
23. Can I customize my search filters?
Yes, Meelan allows you to filter matches based on criteria such as age, community, education, location, lifestyle preferences, etc .
24. What platforms is Meelan available on?
The app is only available for Android devices and can be accessed or download from Google playstore .
25. How do I stay safe while using the app?
Avoid sharing sensitive personal information early on, take your time before moving to the next step, and report any suspicious behavior immediately.
26. Can I connect my social media accounts?
Currently, Meelan does not support linking social media, prioritizing privacy and security of user data.
27. Will I get notifications? Can I control them?
Yes, you will receive notifications for messages, matches, and app updates. Notification settings can be customized within the app.
28. What sets Meelan apart from other matrimonial apps?
Meelan offers a fully free experience with no hidden charges, video verification for authentic profiles, real-time messaging, and ad-supported sustainability, making it accessible and trustworthy for all users.
29. How do I verify my profile submission?
After submitting your request, our team will review it within 24-48 hours and notify you once your profile is verified.
30. What types of matches will Meelan suggest?
Matches are suggested based on your preferences, community, location, and compatibility, aiming to provide you with relevant and suitable options.
31. Can I save or bookmark profiles I like?
Yes, you can save profiles to your Wishlist for easy access and follow-up later.
32. Does Meelan support regional languages?
Currently, the app supports English and several major Indian languages to cater to a wide user base.
33. How secure is my chat and video data?
All communications and videos are encrypted and stored securely with strict access controls to protect your privacy.
34. Can I get help if I have technical issues?
Yes, Meelan has a dedicated support team reachable through the app’s help section for assistance with any problems.
35. Are the ads personalized?
Ads may be personalized based on your activity and preferences in compliance with Google AdMob policies, aiming to show relevant offers.
36. Will ads affect my app performance?
No, ads are optimized to have minimal impact on app speed and usability, ensuring a smooth experience.
37. How do I report inappropriate behavior or content?
Use the ‘Report’ button on any profile or message that violates community guidelines. Our team will promptly investigate.
38. Can I register if I am residing outside India?
Yes, users residing abroad can register and use Meelan to find matches within India or
39. How do I change my registered Gmail or phone number?
You are not required to provide us with your phone number as to maintain your privacy and email id once used cannot be changed, as to prevent multiple profile creation of a user using multiple Gmail id, so its recommended that user should keep the login Gmail id secure for future usage of the meelan app.
40. What measures are taken against fake profiles?
In addition to video verification and a Government ID card, profiles are monitored regularly, and users can report suspicious accounts to maintain a safe environment.
41. Is my profile visible to everyone on the app?
You can control profile visibility by adjusting privacy settings, choosing who can see your details or photos.
42. Do you offer matchmaking suggestions or personalized assistance?
Yes, the app uses intelligent algorithms to suggest matches based on your preferences and profile data.
43. How can I improve my profile’s chances of getting more matches?
Completing your profile, adding verified videos/photos, and being responsive in messaging helps boost your visibility. As there is no subscription or paid feature, So there will be Equality among the meelan users as everyone deserves an equal chance.
44. Does Meelan support integration with horoscope or kundali matching?
Currently, the app focuses on profile matching with plans to integrate horoscope features in the future.
45. Can I share profile links outside the app?
For privacy, profile sharing outside the app is restricted, but you can invite friends to join Meelan app and can earn meelan coins as for reward, once there friends are verified.
46. What devices and OS versions are supported?
Meelan supports Android devices running version 7.0+ with regular updates to ensure compatibility.
47. How do I provide feedback or suggestions?
You can send feedback through the app’s support section to help us improve your experience.
48. Are there community guidelines I need to follow?
Yes, Meelan has clear community guidelines promoting respectful, genuine interactions. Violations may result in account suspension.
49. Can I link my Meelan account to other social profiles?
Currently, Meelan does not support linking to social media accounts for enhanced privacy.
50. What happens if I forget to verify the profile or does not verify?
Profiles without verification remain visible but may have limited reach and trust among users. As they are not allowed to send Connect request or chat or see the Full details of the verified users
51. Can I pause or deactivate my profile temporarily?
No, you cannot temporarily deactivate your account from settings and reactivate it later without data loss. Profile that are dormant more than a year will be deactivate and will be made to go through the verification process again and there earlier data will or shall be recovered.
52. How do I delete photos or videos from my profile?
Photos and videos can be replace anytime through the profile edit section.
53. Are there any limits on how many messages I can send?
No, messaging is unlimited among verified users to facilitate seamless communication. As long as the users has meelan coins or can watch rewarded ads to earns coins to facilitates this feature.
54. What should I do if I encounter technical issues during video verification?
Try restarting the app or internet connection; contact support if the issue persists.
55. How do I know if an ad is safe to click?
All ads are vetted by Google to ensure safety, but exercise caution and avoid sharing sensitive info on external sites.
56. Can I block ads by paying a fee?
Currently, the app offers no ad-free paid plans; ads sustain the free service model.
57. How often is the app updated?
Meelan is regularly updated to improve features, security, and performance.
58. Can Meelan be used for friendship or networking?
Meelan is designed strictly for matrimonial purposes, focusing on serious matchmaking.
59. What are gold coins and how do I use them?
Gold coins are the app’s virtual currency used to access special features such as enhanced profile visibility, sending gifts, or unlocking premium matchmaking tools.
60. How can I earn gold coins for free?
You can earn gold coins by watching rewarded ads within the app, providing a way to enjoy premium features without spending money.
61. What are diamonds and how do they relate to gold coins?
Diamonds can be purchased with real money and are instantly converted into gold coins that can be used to access various features.
62. Can I buy gold coins directly?
No, you purchase diamonds, which then convert into gold coins for use within the app.
63. Are there any limits on using gold coins?
Each feature requiring coins specifies how many gold coins are needed. Coins deduct automatically when you use those features.
64. Do gold coins expire?
Gold coins may have an expiration period to encourage timely usage. Check the app’s terms for details.
65. Is it safe to purchase diamonds?
Yes, all transactions are processed securely through trusted payment gateways to protect your financial information. Only user can purchase from Google Play.
66. How do rewarded ads work?
Rewarded ads are optional videos you can watch to earn gold coins, helping you access premium features without spending money.
67. Will watching ads affect my app experience?
Rewarded ads are short and user-friendly, designed to maximize convenience while supporting free app usage. Also meelan gold coins can be used in places of ads to.
68. Can I gift gold coins to other users?
Some features may allow gifting gold coins through Diamond to other members as a token of interest or appreciation. Note:- Meelan coins purchased and earned from rewarded ads are non-transferable.
69. Can I track my gold coin balance and transaction history?
Yes, you can view your current gold coin balance and a detailed transaction history anytime in your account wallet section.
70. What happens if I lose internet during a rewarded ad?
If your internet connection drops during a rewarded ad, the coins may not be credited. You can retry watching the ad later.
71. Can I cancel a diamond purchase once completed?
No, diamond purchases are final. Please review your purchase before confirming.
72. Are there special promotions to earn extra gold coins?
Occasionally, Meelan runs promotional events offering bonus gold coins via special challenges or limited-time offers.
73. How do I redeem gold coins for specific features?
When selecting a premium feature, the app will display the gold coin cost and confirm before deducting coins from your balance, Or can watch the ads to access the feature.
74. Can I use gold coins across multiple devices?
Yes, gold coins are linked to your account, not a device, so you can use them across devices when logged in.
75. What if I suspect unauthorized use of my gold coins?
Contact support immediately to report any unauthorized activity. Meelan investigates and takes appropriate action.
76. Is there a way to earn diamonds without purchasing?
Currently, diamonds can only be purchased; however, you can earn gold coins for free via rewarded ads.
77. Do gold coins affect matchmaking chances?
Using gold coins is for features and cannot increase your visibility and improve matchmaking opportunities. As in meelan we treat everyone equally and believe that everyone deserve equal chance.
78. How is the conversion rate between diamonds and gold coins determined?
Conversion rates are fixed and displayed at the time of purchase to ensure transparency.
79. How does the referral feature work?
Both the referrer and the new user receive rewards when the new user completes the verification process and is successfully verified.
80. What are the photo requirements for verification?
Users must upload at least 6 gallery photos during the verification submission to ensure profile authenticity.
81. Who can send requests or chat with other users?
Only verified users can send connection requests or chat with other members on Meelan. Unverified users, even if they have completed their profiles, cannot initiate contact.
82. Can unverified users access messaging features?
No, unverified users cannot send messages or requests; verification is mandatory to engage in messaging for safety and authenticity.
83. Is verification required to purchase diamonds?
Yes, users must be verified to purchase diamonds, ensuring that premium currency transactions come from authentic profiles.
84. What happens if an unverified user tries to buy diamonds or send messages?
The app restricts these actions and prompts the user to complete video verification and photo requirements before proceeding.
85. Why is verification mandatory for these features?
Verification helps maintain a trustworthy community by reducing fake profiles and ensuring serious members engage in the matchmaking process.
86. Can I invite friends to join Meelan?
Yes, you can invite friends using the referral feature to earn rewards together after their verification.
87. Is the matchmaking algorithm customizable?
Users can set preferences to tailor their match suggestions based on criteria like community, age, and lifestyle.
88. What should I do if I forget my verification login details?
Use the ‘Forgot Password’ option or contact support for assistance with account recovery.
89. Can I change my verification video after submission?
You can request a re-verification by uploading a new video subject to review. This re-verification feature will cost Gold coins and will increase by 2x each time he applies for re-verification.
90. How long does verification take?
Verification usually takes 24-48 hours depending on the volume of submissions.
91. Is my referral rewarded if the new user doesn’t complete verification?
No, rewards are granted only after the referred user successfully completes the verification process.
92. What happens if I delete my account?
Deleting your account removes all your data and cannot be undone.
93. Can I pause notifications temporarily?
Yes, notifications can be muted or customized in the app settings.
94. Does Meelan support LGBTQ+ matchmaking?
No, Meelan primarily serves traditional matrimonial preferences.
95. How can I report bugs or technical issues?
Use the in-app support feature or contact customer care directly for troubleshooting. Also the user will be rewarded if the reports are genuine.
96. Are there security measures for financial transactions?
Yes, all payments are processed securely with encryption and fraud protection, With Google Play.
97. Can I download my chat history?
Currently, chat history download is not supported to maintain privacy.
98. How do I update my privacy settings?
Privacy controls are accessible via account settings to manage who can view your profile and contact you.
99. Is there customer support available 24/7?
Support availability varies; check the app for current service hours.
100. How do I provide feedback or suggest new features?
Feedback can be submitted through the app’s help section or via email to support.
101. How can I connect with other members of Meelan?
We at Meelan provide a connection through the in-app Coins management system. Which can be earned by watching Google ads or purchasing Coins through in-app purchases. The platform is free and does not require any membership subscriptions to operate.
102. Will Users be assisted by Meelan CRM if the user finds someone interesting?
As the CRM team of Meelan is keen on helping out its users, we are not authorized to help connect or contact other users on Behalf. We in Meelan are only providing a platform where users can join and discover their interest partners.
103. If I add a user to my Wishlist, can I remove the user later?
Yes, you can remove or add users on your Wishlist section, which has a limit of 100 users, where one can add or remove according to the user’s wish in accordance with the Coins expenses.
104. What is the Online status feature?
Any user can opt for this option for a particular user, which he chooses as per the user’s privacy. Note: this facility is only available after both users have connected and wish to chat. When this feature is activated, it will show when and for how long the particular user was or is active. Also, this feature enables users’ online status to be visible to other users when activated.
105. What is the typing status feature?
This feature is an add-on feature to online status, which, when enabled, will show the user’s activity. example typing status, delivery of the message, message received, and message seen.
106. What is the voice call feature?
This feature is available when both users are already connected and are chatting. Note this feature is chargeable through coins; Meelan has no obligation or responsibility for any privacy or data breach that occurs from the user’s end. So Meelan advises the user that this feature is to be used only when the user is comfortable taking the next step in the matchmaking process.
107. What is the video call feature?
This feature is available once the users have connected and chatted; this feature enables both users to connect through a video call. Note that this feature is chargeable through Coins. Meelan has no obligation or is not to be held responsible for any data or privacy lost during the use of this feature that occurs from the user’s end. So Meelan advises the user to be cautious and alert.
108. Can I send the image through chat?
Yes, one can send images, per the individual’s wish and preferences, chargeable through coins. Meelan will not be held responsible for any privacy or data breach. Note images sent should not display pornographic or sexually explicit content in any form. If found so and proven, the user will be removed from Meelan, and legal action will be taken in accordance with the law.